Below offers a concise statement of my abilities in the instructional design and elearning areas. You may also review a more complete work history (PDF).


Ask me, “Where do your passions lie?” My answer:

  • Technical communication
  • Learning experience design and development
  • Inclusive design and accessibility


Ask me, “What are your greatest strengths?” My answer:

  • I convey concepts concisely, accurately, and understandably.
  • I am proficient in assessing instructional needs and translating them into effective learning experiences.
  • I am a skilled project manager and communicator.
  • I am a lifelong, independent, proactive learner.

Professional and Technical Skills

Ask me, “What do you consider your greatest technical and professional skills?” My answer:

  • Course design and development
  • Project management
  • Business and technical communication
  • Presentation development
  • Website development
  • Beta testing
  • Inclusive design and accessibility
  • Writing, editing, and proofreading
  • Screencasting
  • Scriptwriting
  • Storyboarding
  • Video-, audio-, and image-editing
  • Content and learning management systems
  • Rapid e-learning tools


Ask me, “How does your background relate to instructional design and elearning?” My answer:

For three decades, I have been honing skills that are essential to successful instructional design, development, and elearning.

Business and Technical Communication

With a highly varied background ranging from actuary to editor to cruise ship purser, I’ve learned business and technical communication skills for a wide range of audiences. My early years of actuarial work required excellent business communication skills in providing regular status reports, conversing with insurance companies, supporting a regional office, and supervising the work of others. All of my subsequent work experience since that time has required effective business or technical communication abilities as well.

Actuarial Student/Analyst/Supervisor, National Council on Compensation Insurance (NCCI), 1986–1991
Actuarial Associate/Analyst, American Bankers Insurance Company, 1994–1995

Writing, Editing, and Proofreading

Certainly, my years as an actuary provided significant opportunity to hone my writing skills, and moving on to become an editor for a reference book publishing company, a publications specialist for a college, and a freelance editor/proofreader further enhanced my editing and proofreading abilities. As a development writer for a college a few years later, I further improved my skills in motivational writing. As an instructional developer for the past few years, I continually strengthen my abilities to explain and instruct effectively, concisely, and successfully.

Assistant Editor/Associate Editor/Editor/Senior Editor, Omnigraphics, Inc., 1995–1996
Freelance Editor/Proofreader, 1999–2005
Institutional Publication Specialist, The Art Institute of Fort Lauderdale, 2002–2003
Donor Relations Associate, Berea College, 2005–2007

Client Service and Satisfaction

Three positions in my career have allowed me to hone my client service skills markedly. As a purser onboard the S/S Norway, I assisted both U.S. and international cruise ship passengers with needs and requests weekly. Working with the National Emergency Management Association, I facilitated meetings at two annual conferences as well as helped emergency management personnel with individual requests. As an instructional designer, I work with faculty members at a public university to make their online courses as effective as possible.

Purser, Norwegian Cruise Line, 1992–1993
Technology Analyst, National Emergency Management Association, 2009–2011
Instructional Designer, Northern Kentucky University, 2012
Instructional Designer, Eastern Kentucky University, 2012–present

Instructional Design and Development, and eLearning

Beginning with my work for the National Emergency Management Association, I have focused primarily on instructional design and development, particularly for the online audience. A strong pedagogical background gained in my graduate work as well as excellent technology skills have enabled me to create courses that learners can navigate easily and understandably. In addition, I have developed a commitment to inclusive design and accessibility so that my work will positively affect all learners, regardless of ability or dis-ability.

Technology Analyst, National Emergency Management Association, 2009–2011
Instructional Designer, Northern Kentucky University, 2012
Instructional Designer, Eastern Kentucky University, 2012–present


  • Western Kentucky University, Master of Science, instructional/educational technology focus
  • Centre College of Kentucky, Bachelor of Science; Sallie M. Warfield Prize for Mathematics recipient
  • Microsoft Office Specialist certification, Word 2010 Expert and PowerPoint 2010
  • Various certificates from such sources as Lynda.com, Coursera, and Deque University


  • Badge in Web Design: Web Accessibility Evaluation Basics, University of Illinois at Urbana-Champaign
  • Certifications in Applying the Quality Matters Rubric and Higher Ed Peer Reviewer Course, Quality Matters
  • Excellence in Instructional Design Award, 2015 e-Campus Awards, Eastern Kentucky University
  • Blackboard Catalyst Award, Director’s Choice, for EKU’s 6-week online course “Trends in Science Education” (in collaboration with Dr. Scott Townsend), 2014
  • Design and development of EKU’s fully online Master of Public Administration program
  • Design and development of first National Emergency Management Association/Emergency Management Assistance Compact online training course
  • Editor of national business reference publication Headquarters USA/Business Phone Book USA, 1999–2002